Refund & Returns Policy

At UNIK Labs, every custom garment is made specifically for each customer. Because each order is personalised, our refund and return policy differs from that of standard retail products.

Please read this policy carefully before placing your order.

Our Commitment

We want you to be confident when ordering from UNIK Labs.

If something goes wrong due to a production or quality issue on our end, we’ll work with you to make it right.

Order Cancellations

Orders may be cancelled within 48 hours of being placed, provided production has not already begun.

Because production may begin before the 48-hour period has expired, submitting a cancellation request within 48 hours does not automatically guarantee that your order can be cancelled.

Once production has started, cancellation is no longer possible.

Orders that have already been shipped cannot be cancelled.

Returns

Because every garment is produced specifically for your order, we generally do not accept returns for:

• Change of mind
• Ordering the wrong size
• Choosing the wrong garment colour
• Uploaded artwork errors
• Design approval after checkout
• Minor colour differences between digital screens and printed products
• Personal preference

Please review your artwork, garment selection, sizing and shipping details carefully before completing your purchase.

Refund Eligibility

A refund, replacement or exchange may be considered where:

• You received the wrong product.
• Your item arrived damaged during production.
• Your garment contains a manufacturing defect.
• Your order contains a confirmed printing error caused by UNIK Labs.

Each request is reviewed individually.

Approval of one refund request does not guarantee approval of future requests.

Reporting a Problem

If you believe your order has a quality issue, please contact us within 72 hours of receiving your package.

When contacting us, please include:

• Your order number
• Your full name
• A description of the issue
• Clear photographs of the full garment
• Close-up photographs of the affected area
• Photographs of the packaging if relevant

Providing complete information helps us assess your request as quickly as possible.

Inspection Process

Once your request has been received, our team will review the information provided.

Depending on the nature of the issue, we may:

• Approve a replacement
• Offer an exchange
• Issue a partial refund
• Issue a full refund
• Request additional information before making a decision

We aim to assess refund and quality requests as promptly as reasonably possible.

Non-Refundable Situations

Refunds or replacements will generally not be provided where:

• The issue was caused by incorrect artwork supplied by the customer.
• The uploaded image was low quality or low resolution.
• The customer selected the incorrect size.
• The shipping address provided was incorrect.
• The garment has been washed, altered or damaged after delivery.
• Normal wear and tear has occurred.
• The customer simply changes their mind after production has begun.
• The printed product matches the approved design and mockup.

Colour and Print Variations

Please note that colours displayed on digital screens may differ slightly from colours on printed garments due to differences in screen calibration, printing processes and fabric materials.

Minor variations in colour, print placement or garment positioning are normal and do not constitute manufacturing defects.

AI-Generated Designs

AI-generated artwork may contain unexpected details or imperfections.

Customers are responsible for reviewing both the generated artwork and garment mockup before placing an order.

UNIK Labs is not responsible for errors that were visible in the approved design before production.

Shipping Issues

If your parcel is delayed after being handed to the courier, we will do our best to assist in obtaining updates.

However, courier delays outside our control do not automatically qualify for a refund.

If your package is confirmed as lost during transit, we will investigate the matter with the courier before determining an appropriate resolution.

Chargebacks

If you experience an issue with your order, we encourage you to contact UNIK Labs before initiating a chargeback with your payment provider.

Fraudulent or abusive chargebacks may result in the suspension or termination of your account.

Consumer Rights

Nothing in this Refund & Returns Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where local laws provide additional rights or remedies, those rights will continue to apply.

Contact Us

If you have any questions about this policy or need assistance with an order, please contact us through our official support channels.