Shipping Policy

At UNIK Labs, every garment is custom-made specifically for your order. Because each item is produced on demand, please allow time for both production and delivery before your order arrives.

This Shipping Policy explains how we process, produce and deliver your order.

Delivery Locations

UNIK Labs currently delivers physical products within South Africa only.

While our platform is accessible worldwide, we do not currently offer international shipping for physical products.

International shipping may become available in the future.

Production

Every custom garment is produced after your order has been confirmed.

Unlike traditional retail stores, we do not keep pre-printed inventory ready for shipment.

Production includes:

• Preparing your artwork
• Printing your design
• Quality inspection
• Packaging your order
• Preparing your parcel for courier collection

Production times may vary depending on order volume, seasonal demand and operational requirements.

Estimated Delivery Times

Estimated production and delivery times will be communicated during checkout or after your order has been placed.

These estimates are provided as a guide only and should not be considered guaranteed delivery dates.

Delivery times may be affected by:

• Public holidays
• Peak shopping periods
• Weather conditions
• Courier delays
• Remote delivery locations
• Circumstances beyond our reasonable control

Order Processing

Once payment has been successfully received, your order enters our production queue.

After production begins, changes or cancellations may no longer be possible.

Please ensure that all information provided during checkout is accurate before completing your purchase.

Shipping Confirmation

Once your order has been prepared for shipment, you will receive confirmation that your order has been dispatched.

Where available, tracking information will be provided so you can monitor your delivery.

Please note that tracking updates may not appear immediately after collection by the courier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before placing your order, please carefully review:

• Recipient name
• Street address
• Apartment or unit number (if applicable)
• City
• Postal code
• Contact number

UNIK Labs is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

Additional delivery charges may apply if a parcel must be re-shipped due to an incorrect address.

Missed Deliveries

If delivery cannot be completed because:

• No one is available to receive the parcel
• The address provided is incorrect
• The courier is unable to access the delivery location

the courier may attempt another delivery or hold the parcel according to their policies.

Additional delivery fees may apply where re-delivery is required.

Delays

While we work closely with our courier partners, delays can occasionally occur after a parcel has left our production facility.

Once an order has been handed to the courier, delivery times are largely outside of our control.

We will gladly assist in obtaining updates from the courier where possible, but courier delays do not automatically qualify for refunds or compensation.

Lost Parcels

If your parcel appears to be lost during transit, please contact us as soon as possible.

We will work with the courier to investigate the shipment before determining the most appropriate resolution.

Depending on the outcome of the investigation, this may include:

• Replacing your order
• Reprinting your garment
• Issuing a refund where appropriate

Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of:

• The outer packaging
• The shipping label
• The damaged item
• Any damage to the contents

Please contact us within 72 hours of delivery so we can investigate the issue.

Order Tracking

Where tracking is available, you can use the tracking information provided in your shipping confirmation email to monitor your parcel’s progress.

Tracking updates are managed by the courier and may occasionally be delayed.

International Customers

Customers outside South Africa are welcome to browse and use the UNIK Labs platform.

At this time, physical orders cannot be shipped internationally.

We look forward to expanding our delivery network in the future.

Contact Us

If you have any questions regarding shipping or the status of your order, please contact us through our official support channels.